Returns & Exchanges

At Qure™, we stand behind our clinical-grade skincare technology and want you to be completely satisfied with your results. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Prepare Your Package

Securely pack the device and all original accessories in the original packaging to ensure a safe transit back to our facility.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing